PayPal is a flexible payment platform that allows you to do business with people around the world without compromising your bank account. Just use the PayPal platform to send money to family and friends, or to buy and sell online. Payments made to someone by PayPal are non-refundable. here is our guide on Refund money on PayPal. However, there are alternatives to arbitration and dispute resolution available for transactions.
Tip
Even if you are unable to repay someone else a payment made through PayPal, you may still be able to use PayPal’s dispute resolution service if you do not receive the item or service you promised.
Refund basics
If you purchase an item through PayPal, such as eBay or a private seller, you can request a refund. You must request a refund within 60 days of purchase. If the seller does not agree to a refund, you can open a dispute. If you purchased with a credit or bank card, it may take up to 30 days for your refund to appear in your account. If you purchased items using your bank account or PayPal balance, the balance will be credited to your PayPal account. It may take 3-5 days for funds to reach your account.
Dispute
You can contact the seller to process the refund. One item must be damaged or different from what the seller promised. A refund will be processed. If the seller is uncooperative at this stage, we ask PayPal to intervene and review the situation. If you pull this entire process to its absolute maximum, it could take 65 days or more to resolve. It is necessary and must be provided within 20 days.
Refund money on PayPal
If 180 days have not passed, you can process your refund by following these steps:
- Go to Activities.
- Click the transaction you want to refund, then click Refund This Payment.
- In ‘Refund Amount’, enter the amount you want to refund (you may have the option to refund a portion of your payment) and click Continue.
- Review the information to confirm entering the refund amount and click Process Refund.
Check Refund Status
You can check the status of the transaction where you still have a refund. Log in to your PayPal account and click the “History” section of the menu. You will see the “More Filters” option. Select “Refund” from the “Additional Filters” drop-down option. A list of refunds will be displayed. The status is displayed as “Pending” or “Refunded or Partially Refunded”. Contact PayPal Support for a refund on this list.
Best ways to avoid refund requests
Customers can request a refund in such cases:
- Not satisfied with the purchase
- I did not receive my email because I entered my email incorrectly
- I’m confused about how to best use digital downloads.
- Contact details are not available.
- The item was not sent as expected.
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Refund money on PayPal FAQs
Can I be refunded the money I sent via PayPal?
You can request a refund up to 180 days after the transfer by contacting the recipient.
Why can’t PayPal be refunded?
Please check the Paypal transaction date. Due to Paypal restrictions, refunds are only possible within 60 days of the initial transaction. … you can use the error code to identify Paypal API errors. In this example, you need to use the code following ERRORCODE0 = 10009.
What happens if I refund what I paid via PayPal?
If you reimburse you for goods or services, there is no refund for the refund, but the money originally paid as a merchant will not be refunded to you.